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Customer Service and Client Management training programme by Learnieum Academy
Sales, Business & Entrepreneurship · Course #091

Customer Service and Client Management

Customer Service and Client Management helps participants understand customers, communicate value and build repeatable approaches for sales, service, partnerships and business growth.

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Overview

Customer Service and Client Management helps participants understand customers, communicate value and build repeatable approaches for sales, service, partnerships and business growth.

Course Highlights

Customer focused

Practical templates

Growth mindset

Real scenarios

Modules & Curriculum

Customer expectations and service standards

Professional communication

Complaint handling and service recovery

Relationship and account management

Feedback, retention and loyalty

Service metrics and improvement

Learning Outcomes

  • Explain and apply customer expectations and service standards.
  • Use practical methods for professional communication.
  • Create or improve complaint handling and service recovery.
  • Evaluate and communicate relationship and account management.

Ready to Build Your Future-Ready Skills?

Strengthen sales, customer relationships and sustainable business growth through practical methods.

Enroll Interest

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